Refund Policy

Who handles refunds

On the website, plans and top-ups are sold by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds go back to the card or account you paid with, through Paddle. Purchases made in the Imaginifera Android app go through Google Play, and Google Play’s refund rules apply to them.

Imaginifera is run by TANYA BAL PR, Trg Nikole Pašića 5, 11103 Beograd (Stari Grad), Serbia.

14-day refund

• Within 14 days of any payment (a new plan, a monthly renewal or a top-up), you can ask for a full refund of that payment if you’ve used no more than 10% of the credits it added.
• After 14 days, or once more of those credits have been used, we can’t refund the payment, because every creation uses paid processing the moment you make it.
• If something went wrong on our side, such as the studio not working for you, write to us anyway. We look at every request fairly.
• When a payment is refunded, the credits it added that you haven’t spent are removed from your balance.

Failed creations

If a creation fails or is interrupted, or the safety check stops it, its credits come back to your balance automatically. You don’t need to ask.

Cancelling a plan

You can cancel any time under Manage billing in the studio, or in your Google Play subscriptions for the app. Your plan stays active until the end of the month you paid for, and it won’t renew. Cancelling doesn’t refund the current month, except under the 14-day refund above.

How to ask for a refund

1. Email contact@tanyalabs.com from the email address of your Imaginifera account, or use the link in the receipt Paddle emailed you.
2. Include your order number from that receipt, if you have it.
3. We reply within 3 working days. Once approved, Paddle returns the money, which usually reaches you within 5 to 10 working days, depending on your bank.

Your rights

Nothing in this policy limits rights you have under the consumer law where you live.